the most important word in moving is transparency


Have you experienced or heard of the horror stories involved with moving?

Surely, we have all been there before. You know, when the movers conveniently omit all those “hidden charges” and the final bill is much higher than you had ever expected it to be. Often this is on moving day and it seems like there is nothing you can do about it. Unfortunately, moving companies have the right to do just that.

This means, for example, that if you have not informed the mover that you live on a street not readily accessible for a moving truck then they will park as near as they can and take a smaller vehicle to reach your front door (called shuttling) and you will pay extra for this service. Other movers will tack on “excessive walking fees” because they want to be within 15 feet of your front door.  

Solution: Ask the movers what they charge extra for. What exactly are there hidden fees? What are they not telling you? If it is unreasonable as a price then you do not have to use them, even if it is moving day. You have no idea how much the costs can go up once they already have your belongings, so if you continue with them it could end up costing a small fortune.

Expert Tip: In this case to prevent unexpected costs, you need to plan a moving budget slightly higher than the one you suppose you will need and acquaint yourself with the hidden moving costs and fees.

To know what your estimate covers in terms of services always ask this question to the moving company: What are the hidden cost? What if my furniture will not fit on your truck? What happens then? This will keep you from being fooled and blindsided by a high bill.

You should know that you do not have to always go for the cheapest company, because more times than not they will end up being the pricier one. It is called bait and switch and is becoming very common within the moving industry.  

Transparency: a word that seems to have become almost nonexistent in our society today, especially when it comes to doing business. You never really know what you are getting from people, services, products, or businesses these days.

Road Runner Moving & Storage is one company that removes all questions, confusion, and unclear aspects of the service business. One thing people hate is the unexpected and the unknown. Some people are even afraid of the unexpected and the unknown.

Which is why we have embedded transparency in the center of who and what we are.

Moving is already confusing and chaotic enough without adding the fear of not knowing what and how much the move will cost. Road Runner removes all doubts, fears, and questions of our customers by being completely transparent in our services and cost. 

Some common questions we get asked all the time are, "is packing included, is it more for stairs, and are there any hidden fees?" We always respond with until McDonald's starts charging for salt and pepper we are going to include everything that comes along with your move for one clear price.

We offer a variety of different options for your move to make it as pleasant and easy as you want it to be. Whether you want to handle your own packing to save some time or if you would rather have out "popcorn service" which means you sit back, eat popcorn, and watch us work. The price per hour will remain the same without any additional fees. It doesn't matter if you have beds that need to be broken down, pictures that need to be professionally wrapped or a piano that needs to be transported; our transparency remains intact no matter what.

One of the most common uniqueness’s that our customers rave about is the fact that they can calculate their bill before we even hand it to them. There are no surprises after the move is done. It seems simple and we do this because we want to earn your business for life. Remember that at Road Runner Moving our customers are family. 

To learn more about our services and benefits, contact the reliable moving team at Road Runner Moving today. We are one of the oldest moving companies in Birmingham with over 40 years of experience. In fact, we have moved more homes and businesses in the Birmingham metro area than anyone else*. It's all we do, and we can't wait to do it for you!

*Two Men and a Truck has moved 110,000 homes in Birmingham, AL according to their website. We have moved over 200,000 since our company started in 1978.